Legal
Privacy Policy
Last updated: July 2026
VidDub ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, retain, and safeguard your information when you use the VidDub website, iOS app, and Android app.
Key points
- Translation only: your videos are used solely to provide the translation and dubbing services you request.
- No secondary use: we do not collect, harvest, profile, or retain your videos for advertising, marketing datasets, or AI/ML model training.
- Original uploads: removed from cloud storage when no longer needed for processing (typically within hours after processing completes).
- Processed outputs: translated and dubbed files are kept in secure cloud storage for up to 24 hours, then automatically and permanently deleted.
1. Information we collect
We collect the following information:
- Account information: email when you sign in with Google (website or Android); Apple ID identifier when you sign in with Apple (website or iOS); or a phone number for other supported methods in the apps.
- Video content: videos you upload or import to request translation and dubbing.
- Usage data: language preferences and translation job metadata (not your video files).
- Device information: browser or device type needed to run the service. The website stores a session identifier in localStorage on your device so you stay signed in on that browser.
- Payment information: purchase records processed by Waffo on the website, Google Play on Android, or the App Store on iOS. We do not store full payment card details.
Apple App Privacy: email or Apple ID identifier, purchase history, and device identifiers may be collected and linked to your identity in the iOS app. Usage data and crash diagnostics may be collected but are not linked to your identity. Details are on our App Store product page.
2. How we use your information
Your information is used only for the following purposes:
- Process, translate, and dub the video content you upload
- Manage your account, minute balance, and customer support
- Process payments and maintain transaction records
- Improve reliability and security using aggregated, non-video analytics
- Send important service-related notices (apps may use push notifications; the website does not send push notifications)
We do not use your video content for any purpose other than delivering the service you requested. We do not sell your personal information or video content.
3. Video retention and expiry
How long we keep video-related data:
| Data type | Retention period |
|---|---|
| Original video uploads | Deleted from cloud storage when no longer needed for processing (typically within hours after the job completes). We do not keep source videos long-term. |
| Translated / dubbed output files | Stored in secure cloud storage for up to 24 hours after processing, then automatically and permanently deleted. |
| Translation job metadata | Kept as account/service records where needed (for example job status and duration). Does not include your video files. |
| Account and billing records | Retained as long as necessary to manage your account, minute balance, and legal obligations. Does not include video files. See Terms of Service for pay-per-use vs subscription rules. |
4. No AI training or data harvesting
We explicitly commit that your private videos, audio, subtitles, and related personal data will not be used to train, fine-tune, evaluate, or improve any artificial intelligence or machine learning models—whether ours or a third party's. Your content is processed solely to deliver translation and dubbing results to you, then deleted according to the retention periods above.
5. Legal basis and GDPR (EU/EEA users)
If you are located in the European Union or European Economic Area, the following applies in addition to this Policy:
- Data controller: Shenzhen Wangruan Information Technology Co., Ltd. (contact details in Section 12).
- Contract performance (Art. 6(1)(b)): processing your videos and account data to provide translation and dubbing.
- Consent (Art. 6(1)(a)): where you explicitly agree (for example optional features, if offered).
- Legitimate interests (Art. 6(1)(f)): fraud prevention, service security, and aggregated analytics, balanced against your rights.
- Your rights: access, rectification, erasure, restriction, objection, data portability, and withdrawal of consent at any time (without affecting prior lawful processing).
- Supervisory authority: you may lodge a complaint with your local data protection authority.
- Automated decisions: we do not make solely automated decisions that produce legal or similarly significant effects concerning you.
To exercise your rights, contact us at szsoftwell2026@gmail.com. We will respond within the timeframes required by applicable law (typically within 30 days under GDPR).
6. International data transfers
Your data may be processed on servers located outside your country, including outside the EEA (for example cloud infrastructure used for video processing and storage; video-related content is deleted within at most 24 hours). Where required, we implement appropriate safeguards for cross-border transfers.
7. Data sharing
We do not sell your personal information or video content. We may share data only in these circumstances:
- Service providers: processors that help us operate the service (cloud hosting, speech/translation APIs, Waffo on the website, Google Play, App Store), bound by contractual confidentiality and data-processing obligations.
- Legal requirements: when required by applicable law, court order, or to protect our rights and users' safety.
- With your consent: when you explicitly authorize sharing.
8. Data security
- Encrypted data transmission (HTTPS/TLS)
- Secure cloud infrastructure with access controls
- Regular security reviews
- Authentication and least-privilege access for staff systems
9. Website storage and app notifications
On viddubapp.com we store a session identifier and related preferences in your browser's localStorage so you can stay signed in on that device. You can clear this data by signing out or clearing site data in your browser. We do not use that storage for advertising.
The iOS and Android apps may use Firebase Cloud Messaging (FCM) for job-progress and service notices. You can disable those in system settings. FCM tokens are not used for advertising. The website does not send push notifications.
10. Children's privacy
Our service is not intended for children under 16 in the EEA/UK, or under 13 elsewhere. We do not knowingly collect personal information from children below these ages. If we discover such data has been collected, we will delete it promptly.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the product or by email where appropriate. Your continued use after changes take effect constitutes acceptance of the updated policy, unless applicable law requires otherwise.
12. Contact us
Data controller / company: Shenzhen Wangruan Information Technology Co., Ltd. (深圳网软信息科技有限公司)
Address: Room 1404-2, Building 1, R&D Buildings 1 & 2, Fangda Plaza (Phase II), Beihuan Avenue, Longyue Community, Taoyuan Subdistrict, Nanshan District, Shenzhen, Guangdong, China
Email: szsoftwell2026@gmail.com